How much is postage in Australia?
- For all orders under $60, shipping within Australia is a flat rate of $10.
- For all orders over $60 shipping is free within Australian.
- Express shipping within Australia is a flat $15.
Do you ship internationally?
We are happy to announce that we now ship to Canada and the United States as well. Shipping is at a flat rate of $25 and will take usually 6 to 10 working days. Note that you are liable for any import duties, customs taxes or any other applicable taxes payable in your country for the purchase.
How long will it take to get my order?
All internet orders are filled as quickly as possible. Orders placed during weekends and holidays are received on the next business day. Once your order is processed we will aim to dispatch within 48 hours. All orders are subject to Australia Post delivery services to your area. Approximately 48 hours after your order has been placed you will receive tracking information which will allow you to track your parcel. The expected delivery times set are estimates only. Please keep in mind that once your order has been dispatched Happy Quokka is not responsible for any losses or damages. It is the customers responsibility to follow the tracking information provided and contact the courier / delivery company to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund.
What is your return policy?
We guarantee our products and our service. That means if you are dissatisfied for any reason, we will figure out how to make it up to you, just contact us within ten days of receiving your product to ensure we can help you. We do not accept returns or allow refunds for change of mind.