Returns Policy

Happy Quokka Skincare only uses natural ingredients so allergic reactions are possible. If you have a history of sensitive skin or allergic reactions, please test any skincare product you purchase on a small area inside your elbow for 2-3 days prior to using. Skin chemistry varies from person to person. Happy Quokka Skincare cannot guarantee that customers will not experience skin reactions, and cannot be held responsible should any occur.

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly accept a return under the following conditions:

The product does not match its description as provided when sold
The product received is not the product ordered
The product has been damaged in transit
Please email us at hello@happyquokkaskincare.com immediately (no more than 7 days) if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then you will be emailed your store credit information.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

For hygiene and safety reasons, we cannot refund or accept returns on used or opened items. For unused items (unopened) we also have a 7 days from receipt of items returns policy and can offer a credit note for items returned. For items you would like exchanged the postage cost associated in returning the items to Happy Quokka Skincare and redelivering the exchanged items to you are at your expense.

Postage and handling costs to return items to Happy Quokka Skincare for a credit note are not covered and are at your expense irrespective of whether or not you received a free shipping offer with that purchase. Please note that we do not offer cash refunds.

If you have a question or concern, please contact us directly, and we can work together towards a successful outcome.

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